Terms & Conditions

Last Updated: September 2026

Welcome to Tribute Art™. These Terms & Conditions (“Terms”) govern your use of the Tribute Art™ website and your purchase of products and services offered through Tribute Art™.

Tribute Art™ is operated by The Memorial Collective Inc. References to “Tribute Art™,” “The Memorial Collective™ / Tribute Art™,” “we,” “us,” or “our” refer to The Memorial Collective Inc., operating as Tribute Art™.

By accessing our website, placing an order, or purchasing a product or service, you agree to these Terms.

1. Our Products & Services

Tribute Art™ offers a range of memorial products, artwork, personalized products, digital products, and related services designed to support meaningful remembrance.

Certain products are individually created, personalized, produced to order, hand-finished, or created using information, photographs, instructions, or cremated remains supplied by the customer.

Product availability, specifications, materials, dimensions, colors, finishes, production methods, and personalization options may vary by product. Please review the individual product page carefully before placing your order.

2. Product Images & Variations

We make reasonable efforts to accurately represent our products online. However, colors and details may appear differently depending on your screen, device, lighting, and other factors.

Handcrafted, hand-finished, embellished, artistic, and personalized products may naturally contain variations in texture, color, placement, finish, and other artistic details.

These variations are part of the individual nature of the work and are not necessarily considered defects.

3. Orders

By placing an order, you confirm that the information you provide is complete and accurate and that you are authorized to make the purchase.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, pricing or website errors, product unavailability, inability to fulfill the requested personalization, or other circumstances that prevent us from completing the order.

If we cancel an order for which payment has already been received and no product or service has been provided, the applicable amount will be refunded, subject to these Terms and applicable law.

4. Personalized & Custom Products

Certain Tribute Art™ products are created or personalized specifically for you.

You are responsible for reviewing and providing accurate names, dates, photographs, wording, instructions, selections, and other information requested during the ordering process.

Where a design approval process is offered, production may begin after the applicable design or proof has been approved.

The number of revisions included with a custom or digital product will be stated on the applicable product page. Additional revisions beyond those included may require an additional fee.

5. Photographs & Customer-Provided Content

When you provide photographs, images, text, handwriting, artwork, or other materials to Tribute Art™, you confirm that you own the material or otherwise have the necessary permission and authority for us to use it to fulfill your order.

You grant The Memorial Collective™ / Tribute Art™ permission to reproduce, modify, adapt, process, and otherwise use the submitted material as reasonably necessary to create and fulfill your purchased product or service.

Customer-provided materials remain the property of their respective owners.

6. Embellished Art & Cremated Remains

Tribute Art™ Embellished Art is a memorial product in which cremated remains are incorporated into the artistic medium as part of the embellishment process.

Cremated remains are required for Embellished Art and are not an optional component of this product.

After an applicable order is placed, instructions and the appropriate materials for providing the required portion of cremated remains will be sent to the customer.

The amount required varies according to the artwork selected. Any cremated remains provided but not incorporated into the artwork will be returned with the completed piece.

Customers must follow the instructions provided by Tribute Art™ when preparing and sending cremated remains.

Cremated remains entrusted to us will be handled with dignity, care, and respect throughout the process.

Shipping Cremated Remains to Tribute Art™

Customers are responsible for preparing, packaging, documenting, and sending cremated remains to Tribute Art™ in accordance with the instructions provided with the Memorial Kit and all applicable postal, carrier, and customs requirements.

The customer selects and engages the applicable postal carrier for the shipment of cremated remains to Tribute Art™. Once the shipment has been accepted by the carrier, its transportation and delivery are outside the direct custody and control of The Memorial Collective Inc. / Tribute Art™.

To the extent permitted by applicable law, The Memorial Collective Inc. / Tribute Art™ is not responsible for loss, damage, delay, misdelivery, or other events occurring while cremated remains are in the custody or control of Canada Post, USPS, customs authorities, or another independent postal or delivery service.

Customers are responsible for complying with all applicable postal, customs, packaging, and documentation requirements. Failure to follow applicable requirements may result in delay, refusal, return, or other interruption of the shipment.

Once the cremated remains are received by Tribute Art™, the handling and care provisions of these Terms apply, and the remains will be handled with dignity, care, and respect.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Shipments originating in Canada. Customers may select an eligible Canada Post service permitted for the mailing of cremated remains and must comply with Canada Post’s applicable packaging and documentation requirements. The applicable Cremation Certificate must be included with the cremated remains as instructed in the Memorial Kit.

Shipments originating in the United States. Shipments of cremated remains from the United States to Tribute Art™ in Canada must comply with current USPS requirements for the international mailing of cremated remains, including the applicable USPS Priority Mail Express International service, the required USPS Cremated Remains outer packaging, and applicable customs declaration and documentation requirements. Customers should bring the prepared Memorial Kit to a USPS Post Office for mailing.

Detailed step-by-step preparation and packing instructions are provided with the physical Memorial Kit.

7. Authorization to Use Cremated Remains

By submitting cremated remains to The Memorial Collective™ / Tribute Art™, you represent and confirm that you have the legal authority and permission necessary to provide those remains and authorize their incorporation into the selected memorial product.

You authorize The Memorial Collective™ / Tribute Art™ and the artists, manufacturers, contractors, and service providers reasonably necessary to fulfill your order to receive, handle, prepare, transfer, and incorporate the required portion of the cremated remains into the authorized memorial product.

You are responsible for resolving any disagreement among family members, estates, executors, representatives, or other individuals concerning authority over the cremated remains before submitting them to us.

8. Digital Products

Certain Tribute Art™ products are delivered as digital files rather than physical products.

Digital product descriptions will identify what is included, the intended use of the file, and any applicable revision limits.

No physical product will be shipped where a product is identified as digital-only.

Customers are responsible for arranging any printing, framing, tattooing, fabrication, or other third-party service associated with a digital file unless expressly stated otherwise.

Results obtained from third-party printers, tattoo artists, fabricators, or other service providers are outside the direct control of The Memorial Collective™ / Tribute Art™.

9. Tattoo Memorial Art

Where Tribute Art™ provides a digital tattoo-ready memorial design, the completed file is intended to be shared with a professional tattoo artist of the customer’s choice.

Tribute Art™ does not provide tattooing services.

A tattoo artist may recommend adjustments based on placement, size, skin, technique, and other considerations.

The Memorial Collective™ / Tribute Art™ is not responsible for the application or final appearance of a tattoo performed by an independent tattoo artist.

10. Pricing

Prices are displayed in the applicable currency shown on the website and are subject to change without notice.

The price applicable to your purchase will be the price presented at the time the order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes will be calculated and charged as required.

11. Payment

Payment must be made using an accepted payment method available at checkout.

Payment is due in full at the time of purchase.

12. Journey Tracking

For Embellished Art orders involving the transportation of cremated remains, journey tracking is included as part of every order at no additional cost. An activated GPS tracker travels inside the cremated-remains kit and provides an additional source of location information during its journey to Tribute Art™. A live tracking link is provided for this journey. This works alongside the tracking provided by Canada Post or USPS, offering an additional level of visibility.

Once the artwork has been completed, a separate Bluetooth tracker is attached to the package for its journey home to you, and a live tracking link is provided for this journey. The Bluetooth tracker does not need to be returned and may be discarded with the packaging.

Journey tracking does not guarantee delivery, does not guarantee uninterrupted location information, and does not prevent loss, damage, delay, misdelivery, customs delays, or other transportation-related events. It does not transfer responsibility for the carrier’s transportation of the shipment to The Memorial Collective Inc. / Tribute Art™.

The GPS tracker included with the cremated-remains kit is recovered by Tribute Art™ when the package arrives and does not need to be returned separately.

13. Cancellations, Returns & Exchanges

All sales are final. We do not accept cancellations, returns, or exchanges.

If there is an issue with an order, please contact Tribute Art™ so that we can review the circumstances and determine the appropriate resolution.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

14. Digital Product Sales

Because digital products are created and/or delivered electronically, digital product purchases are final once the applicable creation or fulfillment process has begun, except where otherwise required by law.

Customers are responsible for ensuring that the information, photographs, and instructions submitted for a personalized digital product are accurate.

15. Shipping & Delivery

Processing and production timelines vary by product.

Estimated timelines are provided on the applicable product pages or during the ordering process.

Delivery times following shipment vary according to the destination and the carrier.

Where tracking information is available, it will be provided after shipment.

Any production or delivery timeline provided by The Memorial Collective™ / Tribute Art™ is an estimate unless expressly stated otherwise.

16. Shipping Delays

We will make reasonable efforts to fulfill orders within the estimated timelines provided.

Carrier delays, customs processing, weather, supply interruptions, artist or manufacturing delays, and other circumstances outside our reasonable control may affect delivery.

Where tracking information is available, it will be provided after shipment.

Journey tracking, included with every Embellished Art order, provides an additional source of location information while the cremated-remains kit travels to Tribute Art™. It does not guarantee uninterrupted location information and does not prevent carrier delays, customs delays, loss, damage, misdelivery or other transportation-related events.

17. Damaged or Incorrect Orders

If an order arrives damaged, incorrect, defective, or materially different from what was ordered, please contact Tribute Art™ promptly.

We may request photographs of the product, packaging, shipping container, and shipping label to help assess the issue, and we ask that all original packaging be retained until the matter has been resolved.

We will review the circumstances and determine the appropriate resolution in accordance with applicable law. Nothing in this section creates a general right of return, cancellation, exchange, refund, replacement, or repair, and nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

18. Intellectual Property

Unless otherwise stated, the Tribute Art™ website and its branding, logos, trade names, text, graphics, product concepts, photographs, designs, website content, and other materials owned by The Memorial Collective™ / Tribute Art™ are protected by applicable intellectual property laws.

Artwork displayed or sold through Tribute Art™ may remain the intellectual property of the applicable artist.

Purchasing artwork or a product containing an artist’s work does not transfer copyright or other intellectual property rights to the purchaser.

Certain names, phrases, product names, program names, and brand identifiers used throughout the website are trademarks of The Memorial Collective Inc. and/or Tribute Art™, including, where applicable:

Tribute Art™, The Art of Remembrance™, Changing the World through Art™, The Art of Giving Back™, The Art of Cremation™, The Art of Innovation™, The Art of Conservation™, The Art of Grieving™, The Worlds Finest Memorial Sculpture Urns™, The Art of Planning Ahead™, Majestic™, Freedom™, Devotion™, Serenade™, Tribute Pillars™, Treasure Chest™, LifeStrokes™, TributeFrame™, TributeInk™, TributeTouch™, The Memorial Collective™, The Dawn of a New Era in Funeral Service™, Reimagining What’s Possible™, Celebration of Life Tribute Centers™, Taking Back Control™, Cremation Transformations™, The Art of Strategy™, Funeral Service Alliance™, Funeral.Shop™, The Remembrance Store™, Life Art Galleries™, Phoenix Memorial Diamonds™, Life’s Song™, Symphony Touch™, Iris.Art™, IrisAudio™, The Sound of Life™, My Final Resting Place™, My Footsteps™, My Life’s Journey™, Cremation Capsule™, LifeDrops™, Tribute Cane™, Tribute Walking Stick™, Walk with Me™, Memorial Riser™, TributeArk™, Woodlands Series™, Essence™, Lifescape Urn™, Lifescape Casket™, The Forever Thread™, Eternal Life™, The Art of Hope™, LifeForged™, Transcendence™, and Stories of Life™.

Nothing on this website grants permission to use any trademark, trade name, logo, copyrighted work, or other intellectual property without prior written authorization from the applicable rights holder.

19. Digital File Usage

Purchasing a personalized digital file gives the customer the right to use the file for its intended personal purpose.

Unless expressly authorized, purchasing a digital product does not give the customer the right to commercially reproduce, resell, distribute, sublicense, or otherwise commercially exploit the design.

20. Third-Party Services

Certain products or services may involve independent artists, manufacturers, printers, shipping carriers, payment providers, funeral professionals, or other third parties.

The Memorial Collective™ / Tribute Art™ may engage these parties where reasonably necessary to create, process, manufacture, embellish, package, deliver, or otherwise fulfill an order.

21. Website Availability

We strive to keep the Tribute Art™ website accurate and available but cannot guarantee uninterrupted or error-free access.

We may update, modify, discontinue, or correct website content, products, features, pricing, or availability at any time.

22. Limitation of Liability

To the extent permitted by applicable law, The Memorial Collective™ / Tribute Art™ will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products and services purchased through it.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

23. Privacy

Personal information collected through the Tribute Art™ website and ordering process will be handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be shared with artists, manufacturers, fulfillment providers, payment processors, shipping providers, and other service providers only as reasonably necessary to process and fulfill an order or provide requested services.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices, or legal requirements.

The version in effect at the time of your purchase will generally apply to that transaction unless otherwise required by law.

The date at the top of this page identifies when these Terms were most recently updated.

25. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer protection rights that may apply based on the customer’s jurisdiction.

26. Contact Us

If you have questions regarding these Terms, an order, or a Tribute Art™ product, please contact:

The Memorial Collective Inc.
Operating as Tribute Art™
Email: info@tributeart.com